Refund policy

Return & Refund Policy

Effective Date: August 2026

At Harriet Lane, we take pride in creating timeless, high-quality pieces for your little loves. If you're not completely satisfied with your purchase, we're here to help.

Change of Mind

We accept returns for change of mind within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unwashed and unused.
Have all original tags attached.
Be returned in its original packaging where possible.
Be free from stains, odours, pet hair or damage.

Unfortunately, we cannot accept returns that do not meet these conditions.

Please note that return postage costs for change-of-mind returns are the responsibility of the customer. Original shipping charges are non-refundable.

Faulty or Incorrect Items

We carefully inspect every order before it leaves us. If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order.

Please email us at info@harrietlane.store with:

Your order number.
A description of the issue.
Clear photographs of the item.

If the item is confirmed to be faulty or we have made an error with your order, we will offer one of the following in accordance with Australian Consumer Law:

A replacement (where available).
A repair (where appropriate).
A full refund.
Store credit, where agreed.

In these cases, Harriet Lane will cover the return shipping costs where applicable.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Sale Items

Items purchased during a sale or promotional event may only be returned if they are faulty or where required under Australian Consumer Law. We do not offer refunds for change of mind on sale items unless otherwise stated.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

How to Start a Return

To request a return, please email info@harrietlane.store with:

Your order number.
Your full name.
The item(s) you wish to return.
The reason for your return.

We'll provide you with the next steps as soon as possible.

Refund Processing

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.