Shipping policy

Shipping Policy

Effective Date: August 2026

Thank you for shopping with Harriet Lane. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking information.

During new collection launches, promotions or holiday periods, processing times may be slightly longer. If there are any significant delays, we will notify you via email.

Shipping Within Australia

We currently ship Australia-wide using trusted courier services.

Estimated delivery times:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location and the carrier.

International Shipping

We hope to offer international shipping in the future. At this time, Harriet Lane ships within Australia only.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Harriet Lane may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking details so you can follow your parcel's journey.

If you have not received your tracking information within 3 business days of placing your order, please contact us at info@harrietlane.store.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your purchase.

Harriet Lane is not responsible for delays, additional shipping charges or lost parcels resulting from incorrect or incomplete delivery information provided at checkout.

If you notice an error in your shipping details, please contact us immediately at info@harrietlane.store. We will do our best to update your order before it is dispatched.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery is managed by the carrier.

If your parcel appears delayed or is marked as delivered but cannot be located, please contact the shipping provider first. If you need further assistance, we are happy to help investigate.